Can I bring my own containers or do I have to use yours?
You can absolutely bring in your own clean and dry containers. We encourage and welcome our customers to bring their own packaging. Some of the more popular packaging brought in to refill are mason jars, Tupperware containers, wine bottles, and obviously packaging from other manufacturers.
Do I have to wait until my bottles are empty before re-filling?
No. Bottles do not have to be empty to refill but they do need to be clean. We understand (and appreciate) that shopping at The Soap Exchange is a special trip for you and nothing usually runs out at the same time. To save trips, we can easily refill packaging with product left in it with the same product. You only pay for the volume we refilled – not your left-over product. Also, if you have a busy day planned in the city, simply drop off your empties (or partially empty) packages and we will have them ready for you when you return to the store.
Are there other stores in Victoria that carry Soap Exchange products?
Yes, currently we have over 15 retail stores throughout Victoria, including 3 of the Gulf Islands that carry our products. The Soap Dispensary in Vancouver, Ecossentials in Powell River and The Island Water Store in Mill Bay also all carry a number of our products.
Check out Distributors here to get an up-to-date list of retailers that carry our products.
Do you carry unscented and/or dye-free products?
Yes, almost every product that makes contact with the hair, hands or body comes in a dye- free/unscented option. In other words, Hair Shampoo, Hair Conditioner, Hand & Body Soap, Dishwashing Liquid, Fabric Softener and Laundry Soap. Check out our Product pages for more information.
I am curious as to the ingredients that go into your products. Do you provide ingredients lists for your customers?
Yes, we offer full disclosure of ingredients lists on all of our products. If the list of ingredients is not on the product label, simply let us know the product you are interested in and we can either e-mail the ingredients list or print off a copy while you are in the store.
Am I able to purchase your products in larger sizes than you have displayed in your store and on your website?
Yes, all products are available in sizes up to 20 Litres. The larger the size, the more you save.
I own a business, do you offer delivery?
By all means. We can easily arrange to deliver to your place of business. Within reason, we quite often can deliver within 48 hours (and often the same day) of your order.